Job details

Job Summary

We are looking for motivated and professional Healthcare Virtual Assistants to support US-based healthcare providers as an extension of their clinical and administrative teams. The role involves providing comprehensive front-office, back-office, and clinical support while ensuring exceptional patient service, operational efficiency, and HIPAA compliance.

Key Responsibilities

• Manage patient appointments, including scheduling, rescheduling, confirmations, and cancellations.
• Handle inbound and outbound patient calls while providing professional, timely, and patient-centered communication.
• Perform insurance eligibility and benefits verification, referral coordination, and prior authorization processing.
• Maintain accurate patient records through EMR/EHR documentation, patient registration, chart updates, medical scribing, and patient charting.
• Assist with medication refill requests, lab result reviews, coding support (where applicable), and other clinical and administrative workflows.
• Provide day-to-day operational and administrative support to US-based healthcare providers while maintaining HIPAA compliance and patient confidentiality.

Requirements

• Bachelor’s degree (Healthcare background preferred).
• Preference will be given to candidates with MBBS, BDS, Pharm-D, DPT, Nursing, or other Allied Health qualifications. Candidates from other disciplines with relevant experience are also encouraged to apply.
• Excellent spoken and written English with clear, professional communication skills.
• Knowledge of medical terminology, US healthcare workflows, and familiarity with EMR/EHR systems is preferred.
• Strong organizational skills with the ability to multitask, maintain attention to detail, and work effectively in a collaborative team environment.
• Willingness to work permanent night shifts (US business hours) and function as a dedicated remote extension of US-based healthcare teams.
• Prior experience in US healthcare operations, medical scribing, care coordination, medical billing, or related healthcare support roles will be considered an advantage.