Job details

Job Description:

• Providing excellent customer service to domestic clients via phone, email, and chat
• Resolving customer inquiries and complaints in a professional and timely manner
• Collaborating with other teams to ensure customer satisfaction and retention
• Maintaining accurate and detailed records of customer interactions
• Adhering to company policies and procedures

Responsibilities:

• Answering incoming customer calls and responding to customer emails and chats
• Assisting customers with product information, pricing, and order status
• Troubleshooting and resolving customer issues
• Escalating complex issues to the appropriate department
• Following up with customers to ensure their issue has been resolved

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience
• 35 to 40 WPM Typing Speed
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software