Job details

We are looking for a proactive and detail-oriented Technical Support Representative to handle customer inquiries, identify and report bugs, and ensure timely resolution of issues. The ideal candidate will act as the bridge between our users and the technical team, ensuring a smooth support experience.
 

Key Responsibilities:
 

• Respond to customer questions and support tickets via chat, email, or platform.
• Log issues and potential bugs clearly for the development team.
• Track bug resolution and ensure timely follow-up with users.
• Maintain clear records of support interactions.
• Assist in documenting known issues and solutions.

Requirements:
 

• 01 to 2 years of experienced required in technical support/customer relations
• Good communication skills (English required).
• Basic understanding of web and mobile apps.
• Organized and responsible with strong follow-through.
• Prior experience in tech support or QA is a plus.