Job details

Job Description:

The Training & QA Specialist is responsible for developing and implementing training programs for employees, monitoring the quality of work performed, and identifying areas for improvement in order to ensure operational efficiency.

Responsibilities:

• Design and deliver training programs to new and existing employees
• Conduct quality assurance audits to identify areas for improvement
• Create and maintain training materials and documentation
• Analyze training effectiveness and provide recommendations for improvement
• Collaborate with cross-functional teams to address training needs and quality issues
• Keep abreast of industry trends and best practices in training and quality assurance

Qualifications:

• Bachelor's degree in a related field
• Proven experience in training and quality assurance (BPO industry preferred)
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications